Google and Facebook have bowed down after the tough stance of the Indian government. These companies will update the website as per the new IT rules of India.
google and facebook
Mumbai : Big digital companies like Google and Facebook have started updating their websites in accordance with India’s new Social Media Rules, including the appointment of grievance officers and other information. (Google, Facebook, WhatsApp agree to appoint officers in line with new IT rules)
According to government sources, big social media companies like Google, Facebook and WhatsApp have shared various details with the Ministry of Information Technology (IT) under the new digital rules. However, Twitter still does not follow the rules. The new rules require large social media intermediaries to appoint grievance redressal officers, nodal officers and chief executive officers. These officers must be posted in India and will stay here.
The category of major social media intermediaries includes those social media platforms, which have more than 50 lakh users. Industry sources said Facebook and WhatsApp have already shared compliance reports with the Ministry of Electronics and IT. Information on the appointment of new grievance officers is being updated on these new forums.
Google, YouTube provided information about grievance redressal officers
Google has named Joe Greer on the Contact Us page. His address is Mountain View USA. This page also provides information about the grievance redressal mechanism for YouTube. As a rule, all social media companies have to provide the grievance redressal officer and their address on their website, app or both. It also has to state the method of complaint through which users or victims can lodge their complaint.
Complaints have to be resolved within 15 days
The Complaints Officer must be notified of the complaint within 24 hours. Also, such complaints will have to be settled within a period of 15 days from the date of receipt.
What are government orders?
On February 25, 2021, the Ministry of Electronics and IT of the Government of India had directed the social media companies to comply with certain instructions within 3 months, which were also published in the Gazette of the Government of India. As per the order, social media companies were asked to appoint compliance officers, nodal officers in India. Also all these officers must be in India. The order also said that social media companies would have to provide information on the physical contact person on their website or mobile app.
Three-month term from the government
On February 25, 2021, MEITY of the Government of India gave all social companies three months to comply with the new rules. These include giving your officer and contact address in India, appointment of compliance officers, redressal of grievances, monitoring of objectionable content, compliance reports and removal of objectionable content. So far no company other than Coo has hired these officers.
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(Google, Facebook, WhatsApp agree to appoint officers in line with new IT rules)